Refund Policy
At DipFind.com, we strive for your complete satisfaction with our kitchen products. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refund
Refunds are only applicable for products that are:
- Damaged upon delivery.
- Incorrect item received.
- Significantly not as described on the website.
Refund requests must be initiated within 7 days of receiving your order.
2. Non-Refundable Items
We do not offer refunds for:
- Items damaged due to misuse or improper handling by the customer.
- Items returned without original packaging or accessories.
- Digital products (e.g., cooking class recordings, if applicable in the future).
3. How to Request a Refund
To request a refund, please contact our customer service team at support@dipfind.com with your order number, a description of the issue, and clear photographs of the damaged or incorrect item.
4. Refund Process
Once your request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (or arranged via alternative means for COD orders, e.g., bank transfer or store credit) within a certain number of days.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund, unless the return is due to our error.
For any questions regarding our Refund Policy, please contact us.